Warranty & Return
Welcome to Myaipower. We pride ourselves in our
product quality with strict quality control checks in place. To provide you with additional peace of
mind, we also offer a comprehensive 45 Day Returns Guarantee. Buy with confidence and enjoy a
great shopping experience with Myaipower!
45 Day Money Back Guarantee
For items, in the unlikely situation that your product is faulty, you can send
it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement
is not available for this, and it is at your own cost.
12 months Repair & Replacement Warranty
Unless otherwise noted on the product page, the default product warranty period
is one year starting from the date you receive the goods, during which you are eligible for free
Any free repair needs to be confirmed with the manufacturer via customer service
at email@example.com. Customers must pay the shipping fees for returning the item accordingly,
while we will cover the shipping fees to send the repaired item back to the customer. If the buyer
has damaged/misused the item(s), it will not be eligible for free repair, however customers can
return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers
responsibility in such cases.
Warranty Exemptions and Notes
1. If the customer has damaged/misused the item(s), the product's warranty is
immediately rendered void. No compensation is available in such cases. However, customers are
welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the
original value of the components and a shipping fee to dispatch them.
2. The customer voids the warranty if they :
>> Flash the firmware of a device or root a device
>> Open the body in an attempt to fix the device
>> Modify, remove, customize, or swap parts of the product
>> Use the device in a way that it is not originally intended for
>> Continue to use the item once a fault occurs and causes more
3. All returns must first be authorized by Maipower's Support Team prior to
return. Please kindly contact us before return items. For incomplete warranty requests, Myaipower
reserves the right to refuse any compensation. If the customer has returned the package without
prior authorization ,sends to the wrong address, returns an incorrect item, or submits an empty
package, then again Myaipower reserves the right to refuse any compensation.
4. All returns will be inspected by our technical team upon arrival. If the
returned item cannot be repaired, Myaipower will offer an alternative solution.
1. The shipping fee for returning the product back will be paid by the customer
and is non-refundable.
2. During the return shipping, the customer is responsible for any and all
customs charges, duties or tariffs during the items return to our warehouse. In these cases we will
deduct the customs fees from your authorized refund amount.
3. In case of any misuse, any and all repairs, accessories and shipping fees,
both ways, are fully the customer’s responsibility and are at their own expense.
4. Customers will only be charged once at most for shipping costs (this includes
returns); No restocking fee to be charged to the consumers for the return of a product.
Returns and Compensation Process
If you have any sales or products issues, please contact our customer service at
firstname.lastname@example.org directly and
they will offer you a solution according to your case.
1. For exchanges, the processing time for the exchanged item will be between 3-6
business days, upon receiving your item back, and depending on stock availability.
2. For refunds, the processing time for us to proceed with the refund will be
between 1-3 business days upon receiving your returned item. After this the refund time will depend
on the payment method. Please see below for details:
>> PayPal refunds may take up to 72 hours to process and appear in your
>> Credit card refunds will take between 7-14 business days to appear in
your account. This delay depends entirely on your credit card company and any intermediaries.
3. For repairs, it will take between 7-14 business days depending on the item
and the manufacturers stock of spare parts.
4. For return or exchange request,
please contact our support team first
If you still need assistance, please feel free to
contact us at email@example.com. We
will do our very best to help you.